Basic Definitions
In this document: (1) “we”, “us”, “our”, and “Xtream Cellular” mean
OmegaHealth
LLC; (2) “you”, “your”, “customer”, and “user” mean an account holder or
user with us; (3) “Device” means any phone, device, accessory or other
product we provide you, sell to you or that is active on your account with
us; and (4) “Service” means our offers, rate or service plans, options,
wireless services or Devices on your account with us.
Service Agreement
The Service Agreement (“Agreement”) is the contract under which we provide
and you accept our Services. In addition to these Terms and Conditions of
Service (“Ts&Cs”), there are several parts to the Agreement, including,
but not limited to, the detailed plan or other information on Services we
provide or refer you to during the sales transaction (also available at
www.xtreamcellular.com and any confirmation materials we may provide
you. It is important that you carefully read all of the terms of the
Agreement. All sales and services are final at transaction no
refunds for services or phone will be given. Issue with phone
service provider or phone manufacturer will be handled with respective
parties.
Services Covered By These Ts&Cs & Additional Terms
Unless we provide otherwise, these Ts&Cs apply to any Service we provide
you. Additional terms will apply when you use certain Services, typically
those you can access online (for example, picture/video Services, online
forums, etc.).
Our Policies
Services are subject to our business policies, practices and procedures
(“Policies”), including, but not limited to, our Privacy Policy and
Acceptable Use Policy and Visitor Agreement – both available at our
website. You agree to all of our Policies when you use our Services. Our
Policies are subject to change at anytime with or without notice.
When You Accept The Agreement
You must have the legal capacity to accept the Agreement. You accept the
Agreement when you do any of the following: (a) accept the Agreement
through any printed, oral or electronic statement; (b) attempt to or in
any way use the Services; (c) pay for the Services; or (d) open any
package or start any program that says you are accepting the Agreement
when doing so. If you don’t want to accept the Agreement, don’t do any of
these things.
Service Activation
To activate the Service, you must both activate your account, and
establish an appropriate account balance to pay for pay-per-use charges
and applicable subscription charges (defined below) based on the service
plan you select. To establish an account balance, pay a subscription
charge, or make any other appropriate payments, follow the instructions
provided with the Equipment, at
www.xtreamcellular.com or provided through
XtreamCellular Customer Care.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not
limited to, rates, charges, how we calculate charges, or your terms of
Service. We will provide you notice of material changes, and may provide
you notice of non-material changes, in a manner consistent with this
Agreement (see “Providing Notice To Each Other Under The Agreement”
section). If you continue to access or use our Services, or increase your
account balance, on or after the effective date of a change, you accept
the change. Do not access or use our Services after the effective date of
a change if you decide to reject the change and terminate Service. You
will not be entitled to any credit for the unused portion of your account
balance if you decide to terminate Service in response to a change to the
Agreement.
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for
any reason, including, but not limited to: (a) failure to have or maintain
an appropriate account balance for applicable charges; (b)
harassing/threatening our employees or agents; (c) providing false
information; (d) interfering with our operations; (e) using/suspicion of
using Services in any manner restricted by or inconsistent with the
Agreement; (f) breaching the Agreement, including our Policies; (g)
providing us false or inaccurate information; (h) modifying a Device from
its manufacturer specifications; or (i) if we believe the action protects
our interests, any customer’s interests or our network.
Your Ability To Change Services & When Changes Are Effective
You typically can change Services upon request. In some instances, changes
may be conditioned on payment of certain charges. The effective date of
any changes will depend on our Policies, your old Services and the
requested Services. We will not credit or refund any subscription or other
charges as a result of a change in Services.
Restrictions On Using Services
You can’t use our Services: (a) to transmit content/messages that are, or
in any manner that is, illegal, fraudulent, threatening, abusive,
defamatory, or obscene; (b) in a way that could cause damage or adversely
affect our customers, reputation, network, property or Services; (c) to
communicate any unsolicited commercial voice, text, SMS, or other message;
(d) to infringe on the copyright of another, or upload or transmit any
“virus”, “worm”, or malicious code; or (e) in any way prohibited by the
terms of our Services, the Agreement or our Policies.
Your Device, Number & E-mail Address; Caller ID
We don’t manufacture any Device we might sell to you or that is associated
with our Services, and we aren’t responsible for any defects, acts or
omissions of the manufacturer. The only warranties on your Device are the
limited warranties given to you by the manufacturer directly or that we
pass through. Your Device is designed exclusively for use on our network
and in other coverage areas we make available to you. It will not accept
wireless service from another carrier. Except for any legal right you may
have to port/transfer your phone number to another carrier, you have no
and cannot gain any (for example, through publication, use, etc.)
proprietary, ownership or other rights to any phone number, identification
number, e-mail address or other identifier we assign to you, your Device
or your account. We’ll notify you if we decide to change or reassign them.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful.
If you authorize another carrier to transfer a number away from us, that
is considered a request by you to us to terminate all of the Services
associated with that number.
Coverage; Where Your Device Will Work
Our coverage maps are available at our authorized retail locations or
www.xtreamcellular.com. The specific network coverage you get will depend
on the radio transmissions your Device can pick up and Services you’ve
chosen. Our coverage maps provide high level estimates of our coverage
areas when using Services outdoors under optimal conditions. Coverage
isn’t available everywhere. Estimating wireless coverage and signal
strength is not an exact science. There are gaps in coverage within our
estimated coverage areas that, along with other factors both within and
beyond our control (network problems, software, signal strength, your
Device, structures, buildings, weather, geography, topography, etc.), may
result in dropped and blocked connections, slower data speeds, or
otherwise impact the quality of Service. Services that rely on location
information, such as E911 and GPS navigation, depend on your Device’s
ability to acquire satellite signals (typically not available indoors) and
network coverage.
Traveling
“Traveling” typically refers to coverage on our network outside of your
designated home local calling area. Depending on your Services, additional
charges or limits on the amount of minutes used while traveling may apply.
Roaming
“Roaming” typically refers to coverage on another carrier’s network that
we make available to you based on our agreements with other carriers.
These agreements may change from time to time and roaming coverage is
subject to change. Your ability to receive roaming coverage depends on the
radio transmissions your Device can pick up. You can pick up roaming
coverage both within and outside our network coverage areas. Your Device
will generally indicate when you’re roaming. Depending on your Services,
separate charges or limits on the amount of minutes used while roaming may
apply. Certain Services may not be available or work the same when roaming
(including data Services, voicemail, call waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to access the internet,
text, pictures, video, games, graphics, music, email, sound and other
materials (“Data Content”) or send Data Content elsewhere. Some Data
Content is available from us or our vendors, while other Data Content can
be accessed from others (third party websites, games, ringers, etc.). We
make absolutely no guarantees about the Data Content you access on your
Device. Data Content may be: (1) unsuitable for children/minors; (2)
unreliable or inaccurate; or (3) offensive, indecent or objectionable.
You’re solely responsible for evaluating the Data Content accessed by you
or anyone on your account. We strongly recommend you monitor data usage by
children/minors. Data Content from third parties may also harm your Device
or its software. To protect our network, Services, or for other reasons,
we may place restrictions on accessing certain Data Content (such as
certain websites, applications, etc.), impose separate charges, limit
throughput or the amount of data you can transfer, or otherwise limit or
terminate Services. If we provide you storage for Data Content you have
purchased, we may delete the Data Content with notice or place
restrictions/limits on the use of storage areas. You may not be able to
make or receive voice calls while using data Services.
Specific Terms & Restrictions On Using Data Services
In addition to the rules for using all of our other Services, unless
authorized by us, you can’t use our data Services: (1) with server devices
or host computer applications, or other systems that drive continuous
heavy traffic or data sessions; and (2) as a substitute or backup for
private lines or frame relay connections. We reserve the right to limit,
suspend or constrain any heavy, continuous data usage that adversely
impacts our network performance or hinders access to our network.
Activation & Miscellaneous Charges
Based on our Policies, we may charge activation, prepayment, reactivation,
program or other fees to establish or maintain Services. Certain
transactions may also be subject to a charge (for example, convenience
payment, changing phone numbers, handset upgrades, etc.). You will be
provided notice of these types of fees before we complete the requested
transaction. We may charge an additional fee for calls to customer service
regarding questions that can be answered by you using self help features
on your handset or our website.
Usage Charges
The types of charges you incur will vary depending on the Service used and
your service plan. See the detailed plan or other information we provide
or refer you to during the sales transaction for the actual usage charges
applicable to your Service. You will generally be charged for use of
Services before or at the time of use in accordance with your service
plan. In certain instances, we may charge at some point after you use the
Service. Charges are generally deducted from your account balance (for
example, pay-per-use charges, subscription charges, etc.), though in some
instances you may be able to pay for certain Services through a credit
card, debit card or other payment method. If you have incurred charges or
fees that were not charged prior to your account balance reaching a zero
balance, we may deduct these outstanding unpaid charges and fees from any
subsequent amounts you add to your account balance.
Types of Charges
We typically assess the following types of charges: (1) “Pay-per-use
charges” – charges assessed each time a Service is used; (2) “Subscription
charges” – charges that allow you access to a Service or provide you a
certain amount of use of a Service for a defined period of time.
Subscription charges for Services offered on a per-day basis end at 11:59
pm (in the time zone in which your phone number is based) on the day the
feature is initiated. Also, depending on your Service, certain types of
subscription charges may be assessed automatically upon activation and
automatically assessed for subsequent subscription periods; and (3)
“Download charges” – charges assessed when you download or access content,
which we collect on behalf of third-party content providers.
How We Calculate Your Charges
Regular Voice Calls: We round up partial minutes of use to the next full
minute. Time starts when you press “Talk” or your Device connects to the
network and stops when you press “End” or the network connection otherwise
breaks. You’re charged for all calls that connect, even to answering
machines. You won’t be charged for unanswered calls or if you get a busy
signal. For incoming calls answered, you’re charged from the time shortly
before the Device starts ringing until you press END or the network
connection otherwise breaks. You’re charged for the entire call based on
the rate that applies to the time period in which the call starts.
However, the types of charges actually deducted from your account balance
will vary depending on your Service.
Walkie-Talkie Charges: Charges for walkie-talkie calls apply to the
person who starts the call and the person who receives the call. Depending
on your Services, you may incur a charge for use of walkie-talkie Services
for a designated period (for example, daily or monthly), or walkie-talkie
usage may be charged on a pay-per-use basis. Pay-per-use charges work as
follows: (1) Usage is calculated by multiplying the duration of the call
by the applicable rate; (2) You’re charged at least 6 seconds of airtime
for each call you start; subsequent communications in the same call are
rounded up to and charged to the next second; (3) Time begins when you
press any button to start a walkie-talkie call and ends approximately 6
seconds after completion of a communication to which no participant
responds – subsequent walkie-talkie communications are considered new
calls; and (4) Responses to call alert transmissions are treated as new
walkie-talkie transmissions even when responding within 6 seconds of
receiving the alert. See the detailed plan or other information we provide
or refer you to during the sales transaction (also available at
www.xtreamcellular.com) for the actual usage charges applicable to your
Service.
Data Usage: Depending on your Service, you may be charged for data
usage. Unless we specifically tell you otherwise, data usage is measured
in bytes, kilobytes and megabytes – not in minutes/time. 1024 bytes equals
1 kilobyte (“KB”), and 1024 KB equals 1 megabyte. Bytes are rounded up to
kilobytes, so you will be charged at least 1 KB for each data usage
session (“data session”). Rounding occurs at the end of each data session,
and sometimes during a data session. Depending on your data Services,
usage may be charged against an allowance or on a fixed price per KB. If
you are charged on a fixed price per KB, any fractional cents will be
rounded up to the next cent. You are charged for all data directed to your
Device’s internet address, including data sessions you did not initiate
and for incomplete transfers. As long as your Device is connected to our
data network, you may incur data charges. Examples of data you will be
charged for includes the size of a requested file or Data Content (game,
ringer, etc.), web page graphics (logos, pictures, banners, advertisement,
etc.), additional data used in accessing, transporting and routing the
file on our network, data from partial or interrupted downloads, re-sent
data, and data associated with unsuccessful attempts to reach websites or
use applications. These data charges are in addition to any charges for
the Data Content itself (game, ringer, etc.). Data used and charged to you
will vary widely, even between identical actions or data sessions.
Estimates of data usage – for example, the size of downloadable files –
are not reliable predictors of actual usage.
Taxes & Government Fees
Depending on your Services, we may deduct from your account balance all
federal, state and local taxes, fees and other assessments that we’re
required by law to collect and remit to the government on the Services we
provide you. These charges may change from time to time without advance
notice. If you’re claiming any tax exemption, you must provide us with a
valid exemption certificate. Tax exemptions generally won’t be applied
retroactively.
Surcharges
Depending on your Services, we may deduct from your account balance
surcharges (“Surcharges”), which include, but are not limited to: Federal
Universal Service, various regulatory fees, Boost administrative charges,
gross receipts charges, and charges for the costs we incur in complying
with governmental programs. Surcharges are not taxes and are not required
by law. They are rates we choose to collect from you and are kept by us in
whole or in part. The number and type of Surcharges may vary depending
upon the location of your primary account address and can change over
time. We determine the rate for these charges and these amounts are
subject to change as are the components used to calculate these amounts.
We will provide you notice of any changes to Surcharges in a manner
consistent with this Agreement (see “Providing Notice To Each Other Under
The Agreement” section). However, since some Surcharges are based on
amounts set by the government or based on government formulas, it will not
always be possible to provide advance notice of new Surcharges or changes
in the amount of existing Surcharges. Information on Surcharges is
provided during the sales transaction and is available on our website.
Disputing Charges
Any dispute to a charge we assess you must be made in writing within 60
days of the date we deduct the charge from your account balance. You
accept all charges not properly disputed within the above time period.
About Account Balances
To ensure continued access to the Service, you must maintain a positive
account balance at all times or pay any applicable subscription charges
(depending on your service plan). Account balances are not transferable,
redeemable for cash, or refundable; that is, once you make payment on your
account, you are provided a credit on your account that can only be used
to pay for our Service during the validity period (discussed below). Your
Service will be interrupted if you fail to maintain a positive account
balance or timely pay applicable subscription charges. In these instances,
you will be given a grace period to make any appropriate payments on your
account. If you do not make payment within this grace period, your account
will be terminated. In addition, positive account balances are forfeited
if not used within the validity period specified in your service plan (if
you replenish your account balance during the validity period, the
validity period restarts). If you do not use your account balance during
the validity period, your account balance will expire and you will not be
entitled to a refund or service credit. See the detailed plan or other
information we provide or refer you to during the sales transaction (also
available at
www.xtreamcellular.com) for the grace period and validity period that
applies to your Service. If your account is terminated, you will lose any
phone number, identification number or email address associated with your
account. Reactivation fees will apply if you choose to later restart
Service. Your account balance generally may not exceed the equivalent of
$300.
Establishing or Replenishing Account Balances
Information on how you can establish and maintain an account balance will
be provided at activation, and is available at
www.xtreamcellular.com or
through XtreamCellular Customer Care. The replenishment methods available to you
will depend on the terms of your Services. A fee may apply to certain
replenishment methods. Some service plans may provide for automatic
account balance replenishment through, for example, automatic billing to a
credit card or debit card, or automatic debit from an eligible account
with a financial institution. Payment through these methods may be subject
to limitations, including, but not limited to, the number of times an
account may be debited or charged in a particular time period, the amount
that may be debited or charged from an account or other limitations
imposed by us or the financial institution that holds the account.
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and
interests, or the rights of others; or (2) optimize or improve the overall
use of our network and Services. Some of these actions may interrupt or
prevent legitimate communications and usage – for example, message
filtering/blocking software to prevent SPAM or viruses, limiting
throughput, limiting access to certain websites, applications or other
Data Content, etc. For additional information on what we do to protect our
customers, network, Services and equipment, see our Acceptable Use Policy
and Visitor Agreement at our website.
Your Privacy
You agree to the terms of our Privacy Policy, available at our website,
when you use our Services. This policy may change from time to time, so
review this policy with regularity and care. Among other things, the
policy includes important information on what information we collect about
you, how we use that information, and with whom we share that information
(for example, to provide you certain Services, to protect our rights and
interests, to respond to legal process, to facilitate a merger, etc.).
Also, to ensure the quality of our Services and for other lawful purposes,
we may also monitor or record calls between us (for example, your
conversations with our customer service or sales departments). If you do
not agree with the terms of our Privacy Policy, do not purchase or use our
Services.
We encourage you (the account holder) to protect the privacy of your
account information by establishing passwords (including for your online
accounts), which may include an answer to a backup shared secret question.
These authenticators will be used when you access your account. This is
the most effective way for you to protect your account. We treat the
holder of your password(s) and/or your answer to a backup shared secret
question as an authorized person on your account. Please do not share your
authentication information with anyone that you do not wish to have access
to your account. You agree that we may contact you in our discretion about
important account related matters through the contact information you
provide, through the Services or Devices to which you subscribe or through
other available means. We also may allow you to set preferences for your
preferred means of contact.
As we provide telecommunications Products and Services to you (the
account holder), we develop information about the quantity, technical
configuration, type and destination of telecommunications Products and
Services you use, as well as some other information found on your bill (“CPNI”).
Under federal law, you have the right, and we have a duty, to protect the
confidentiality of your CPNI. For example, we implement safeguards that
are designed to protect your CPNI, including authentication procedures
when you contact us. For some accounts with a dedicated Sprint
representative, we may rely on contacting your pre-established point of
contact as the standard authentication measure.
Location Based Services
Our network generally knows the location of your Device when it is
outdoors and turned on. By using various technologies to locate your
Device, we can provide enhanced emergency 911 services, and optional
location-sensitive services provided by us or a third party. Environmental
factors (such as structures, buildings, weather, geography, landscape, and
topography) can significantly impact the ability to access your Device’s
location information and use of location-sensitive services. The terms and
conditions of any location-sensitive service that you purchase from us may
provide more information about how location information is used and
disclosed. Use of some of location-sensitive services may require network
coverage. If any Device on your account uses a location-sensitive service,
you (the account holder) authorize the end user to download, access and
use location sensitive services and agree to clearly and regularly notify
the end user of your Device that their location may be tracked or
discovered. For additional information on location-sensitive services, see
our Privacy Policy at our website.
911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency
calls, you should always be prepared to provide your location information.
Unlike traditional wire line phones, depending on a number of factors
(e.g., whether your Device is GPS enabled, where you are, whether local
emergency service providers have upgraded their equipment, etc.), 911
operators may not know your phone number, your location or the location of
your Device. In certain circumstances, an emergency call may be routed to
a state patrol dispatcher or alternative location set by local emergency
service providers. Enhanced 911 service (“E911”), where enabled by local
emergency authorities, uses GPS technology to provide location
information. Even when available, however, E911 does not always provide
accurate location information. If your Device is indoors or for some other
reason cannot acquire a satellite signal, you may not be located. Some
Devices have a safety feature that prevents use of the keypad after
dialing 911 – you should follow voice prompts when interacting with
emergency service providers employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be
responsible for usage charges before you notify us of the alleged loss or
theft. You agree to cooperate if we choose to investigate the matter
(provide facts, sworn statements, etc.). We may not credit or refund any
account balance if you choose to terminate Services as a result of loss or
theft of your Device.
Disclaimer of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR
SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR
ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR
BEHALF.
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are
responsible for any damages resulting from: (a) anything done or not done
by someone else; (b) providing or failing to provide Services, including,
but not limited to, deficiencies or problems with a Device or network
coverage (for example, dropped, blocked, interrupted calls/messages,
etc.); (c) traffic or other accidents, or any health-related claims
relating to our Services; (d) Data Content or information accessed while
using our Services; (e) an interruption or failure in accessing or
attempting to access emergency services from a Device, including through
911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate
location information services, (g) information or communication that is
blocked by a spam filter, or (h) things beyond our control, including acts
of God (for example, weather-related phenomena, fire, earthquake,
hurricane, etc.), riot, strike, war, terrorism or government orders or
acts.
You Agree Our Liability Is Limited - No Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY
CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE
PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED
PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER
ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN
CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS,
LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.
DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any disputes and provide a
written description of the problem, all relevant documents/information and
the proposed resolution. You agree to contact us with disputes by calling
or writing us as instructed on your invoice. We will contact you by letter
to your billing address or on your Device.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to finally settle all disputes (as defined and subject to
any specific exceptions below) only by arbitration. In arbitration,
there’s no judge or jury and review is limited. However, just as a court
would, the arbitrator must honor the terms and limitations in the
Agreement and can award the same damages and relief, including any
attorney’s fees authorized by law. The arbitrator’s decision and award is
final and binding, with some exceptions under the Federal Arbitration Act
(“FAA”), and judgment on the award may be entered in any court with
jurisdiction. We each also agree as follows:
(1) “Disputes” are any claims or controversies against each other
related in any way to our Services or the Agreement, including, but
not limited to, coverage, Devices, privacy, or advertising, even if it
arises after Services have terminated – this includes claims you bring
against our employees, agents, affiliates or other representatives, or
that we bring against you.
(2) If either of us wants to arbitrate a dispute, we agree to send
written notice to the other providing a description of the dispute,
previous efforts to resolve the dispute, all supporting
documents/information, and the proposed resolution. Notice to you will be
sent to your billing address and notice to us will be sent to: General
Counsel; Arbitration Office; P.O. Box 5485, Brandon, MS 39047. We agree to make attempts to resolve the dispute.
If we cannot resolve the dispute within forty-five (45) days of receipt of
the notice to arbitrate, then we may submit the dispute to formal
arbitration.
(3) The FAA applies to this Agreement and arbitration provision. We
each agree the FAA’s provisions, not state law, govern all questions of
whether a dispute is subject to arbitration.
(4) The arbitration will be administered by the National Arbitration
Forum (“NAF”) under its arbitration rules. If any NAF rule conflicts with
the terms of the Agreement, the terms of the Agreement apply. You can
obtain procedures, rules, and fee information from the NAF at
1-800-474-2371 or
www.adrforum.com.
(5) Unless we each agree otherwise, the Arbitration will be conducted
by a single neutral arbitrator and will take place in the county of your
last billing address. The federal or state law that applies to the
Agreement will also apply during the arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We
each agree that any arbitration will be solely between you and us (not
brought on behalf of or together with another individual’s claim). If for
any reason any court or arbitrator holds that this restriction is
unconscionable or unenforceable, then our agreement to arbitrate doesn’t
apply and the dispute must be brought in court.
(7) We each are responsible for our respective costs relating to
counsel, experts, and witnesses, as well as any other costs relating to
the arbitration. However, we will cover any arbitration administrative or
filing fees above: (a) $25 if you are seeking less than $1,000 from us; or
(b) the equivalent court filing fees for a court action in the appropriate
jurisdiction if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes
Either of us may bring qualifying claims in small claims court. In
addition, this arbitration provision does not prevent you from filing your
dispute with any federal, state or local government agency that can, if
the law allows, seek relief against us on your behalf.
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES
ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF
ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY
ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN
ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
Indemnification
You agree to indemnify, defend and hold us harmless from any claims
arising out of your actions, including, but not limited to, failing to
provide appropriate notices regarding location-sensitive services (see
“Location Based Services” section), failure to safeguard your passwords,
backup question to your shared secret question or other account
information, or violating this Agreement, any applicable law or regulation
or the rights of any third party.
Providing Notice To Each Other Under The Agreement
Except as the Agreement specifically provides otherwise, you must deliver
written notice to us by mail to P.O. Box 5485, Brandon, MS 39047 or email
to oma@ocservicesinc.com. We will provide you
notice by correspondence to your last known address in our records, to any
fax number or e-mail address you’ve provided us, by calling you on your
Device or another number you have provided us, by voice message on your
Device or other number you have provided us, or by text message on your
Device.
Other Important Terms
Subject to federal law or unless the Agreement specifically provides
otherwise, this Agreement is governed solely by the laws of the state
encompassing the area code assigned to your Device, without regard to the
conflicts of law rules of that state. If either of us waives or doesn’t
enforce a requirement under this Agreement in an instance, we don’t waive
our right to later enforce that requirement. Except as the Agreement
specifically provides otherwise, if any part of the Agreement is held
invalid or unenforceable, the rest of this Agreement remains in full force
and effect. This Agreement isn’t for the benefit of any 3rd party except
our corporate parents, affiliates, subsidiaries, agents, and predecessors
and successors in interest. You can’t assign the Agreement or any of your
rights or duties under it. We can assign the Agreement. The Agreement and
the documents it incorporates make up the entire agreement between us and
replaces all prior written or spoken agreements – you can’t rely on any
contradictory documents or statements by sales or service representatives.
The rights, obligations and commitments in the Agreement that, by their
nature, would logically continue beyond the termination of Services
(including, but not limited to, those relating to billing, payment, 911,
dispute resolution, no class action, no jury trial), survive termination
of Services.